Advanced Apprentice (Level 3) Customer service

A level 3 advanced apprenticeship is aimed at candidates who are delivering and managing service and are accountable in the area of practice. Therefore they can influence what happens at work, use the organisation’s rules and systems flexibly to deliver good service, question the way things are done and suggest improvements and are aware of the commercial pressures facing the organisation.
Advanced Apprentice (Level 3)
You would have already achieved a Level 2 Intermediate Apprenticeship in Customer Service in order to progress to the Advanced Apprenticeship.
Level 3 NVQ Diploma in Customer Service – This is the knowledge and competency part of the qualification and essential for you to achieve the full apprenticeship. This part shows that you are competent in performing the skill, trade or occupation your apprenticeship requires. This can be completed within 18 months.

Functional Skills – Level 2 English and Level 2 Maths
At level 3 you will need to complete 42 credits, (12 credits of the mandatory units and 30 from the optional credits from the NVQ units).

Mandatory Units
Demonstrate understanding of customer service
Demonstrate understanding of the rules that impact on improvements in customer service
Optional Units (same as level 2)

About The Training Assessment method:
There are various methods available that can be tailored to suit your needs, such as:
Observation
Examination of case history
Product evidence
Witness testimony
Questioning
Professional Discussion
All teaching, learning and assessment for the qualification will take place in the workplace.

Progression routes for Level 3 Apprentices could include:
Taking the Level 4 Customer Service NVQ Diploma
Achieving the Level 4 Customer Service NVQ and moving into higher education to take higher level qualifications according to those used and respected in the sector in which they are working
Moving on to a different Level 4 NVQ (e.g. Administration, Management etc) and using this as a stepping stone for higher level qualifications in their chosen field
Moving to a Foundation Degree based on the specific sector you are working in.